Return Policy

Welcome to the noir.com website noir.com is an EGYPT company under establishment and is part of 100 Internet Services noir.com. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

1. Data that we collect

We may collect various pieces of information if you seek to place an order for a product with us on the Site.

We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.

We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request. Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users' demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time.

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

Payments that you make through the Site will be processed by our agent Network International. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

Other uses of your personal information

We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes. You can choose to opt out of this at any time. Any answers to surveys or opinion polls we may ask you to complete will not be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. We save the answers to our surveys separately from your email address.

We may also send you other information about us, the Site, our other websites, our products, sales promotions, our newsletters, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the 'unsubscribe' link in any email that we send to you. Within 7 working days (days which are neither (i) a Friday nor Saturday, nor (ii) a public holiday anywhere in EGYPT of receipt of your instruction we will cease to send you information as requested. If your instruction is unclear, we will contact you for clarification.

We may further anonymize data about users of the Site generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the Site or a link contained in an email to those registered to receive them, and supplying that anonymized data to third parties such as publishers. However, that anonymized data will not be capable of identifying you personally.

By completing an order or signing up, you agree to receive a) emails associated with finalizing your order, which may contain relevant offers from third parties, and b) emails asking you to review noir.com and your purchase and c) promotional emails, SMS and push notifications from noir.com. You may unsubscribe from promotional emails via a link provided in each email. If you would like us to remove your personal information from our database, unsubscribe from emails and/or SMS, please email Customer Service email address by country.

Competitions

For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.

Third Parties and Links

We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.

2. Cookies

The acceptance of cookies is not a requirement for visiting the Site. However, we would like to point out that the use of the 'basket' functionality on the Site and ordering is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer's hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site. We only use cookies for your convenience in using the Site (for example to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses. If you want to find out more information about cookies, go to http://www.allaboutcookies.org or to find out about removing them from your browser, go to http://www.allaboutcookies.org/manage-cookies/index.html.

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

3. Security

We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. While we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

4. Your rights

If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes.

Please note that public working days in Noir are seven days a week.

Our first mission is to provide you with the best online shopping experience, so we have made it easier for you to ship and deliver because your comfort is our priority.

Noir delivers your orders through the company's fleet and other delivery companies or individuals may be hired at peak times to confirm your service and deliver your orders at your convenience.

Noir delivery approach is same-day or another day depending on your geographical area, giving you the option to choose the time that suits you to deliver at any time during the day, week or even during the month

You can subscribe to deliver your selected products periodically (daily, weekly or monthly)

The item must be ordered at least four hours before the time to be obtained so that the delivery team can provide the commodity, taking into account the time of order (not to be late) and Noir's working times, in addition to that there are goods that need more than this time to be processed and may reach a day or several days, depending on the nature of the product.

In case of urgent requests, please contact customer service and we will do our best to assist you

Your signature will be required on the invoice copy to confirm that you have received the products as indicated on the invoice. The order will be delivered to the address registered in the order and the signature of any person present at this address will be considered as your receipt of the order.

In the event that we arrive at the registered address and no one is present at this address, please contact customer service to set another time for delivery and the company will not be responsible for any order exceeding 3 days from the first date of delivery of the order. Note that if you are not available at the agreed time for delivery twice, additional fees will be charged for delivery after that.

Delivery charges vary according to geographical area

To know the shipping cost, please contact us via the following email

(support@noir.com).

Delivery schedule

We offer daily delivery service

Important information about delivery

The applicant is required to sign a receipt document for purchases

The approximate delivery time guide is used from the moment the order is dispatched. Noir is not responsible for any delay caused by the payment of fees by the applicant.

Add a fee to the shipping cost of the order if the delivery location is located within a remote area

If you wish to cancel and exchange your order, please go to the return policy page and follow the steps mentioned there.

Please note that if your order has already been sent and you want to cancel it, you must wait until it arrives to you and then follow the return procedures.

How to choose as your payment method:

Enjoy shopping on noir.com with these great return policy features:

31 Days Returns

You have 31 days to make a refund request after your order has been delivered.

Easy Returns

You can return any product you purchased, but shipping and return costs will be deducted.

*Note: Products purchased with a pre-discount are not returned.

Full Refunds

If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied.

Authenticity Guarantee

What are the conditions for returning an item?

Requirement for a valid procedure :

Proof of purchase (order number, invoice, etc).

Reason for return has to be valid and return acceptance conditions met (check out below).

Refund method that you would like and the necessary information associated (bank account number, etc.)

Return form returned with the product.

Should there be any item damaged due to our transportation, please contact our customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted.

Once your product is retrieved we will perform a quality check.

If the quality check is successful, we will refund you according to your requested refund method.

How much time do I have to return a product to Noir ?

All items sold on Noir, under certain conditions, can be returned within a period of 31 days from delivery date.

Example: If I receive my product on 5th, I have until next Month 6th to submit a return request.

Note: You can use the online return request within 7 days after receiving, and you can return one or more products after 7 days and before the end of the 31 days after receipt by contacting customer service or e-mail.

After 31 days, we will not be able to accept returns. In this case, we recommend that you contact the manufacturer responsible for product warranty if there is a warranty for the product.

How do I send my product to Noir?

We will arrange a date for receiving the product to be returned within 2-5 days of submitting the application. We will try to receive it from you twice in two different days. If we are unable to receive the product within the specified time, we will cancel the return request.

How do I track my return status?

We will keep you updated by Email and SMS about the status of your return. If any question please do not hesitate to call our customer service or sent mail to us .

If you've arrived here, welcome to the noir world of high-quality luxury goods.

OUR HISTORY

We began in 2018 with the motto "Quality before anything." Everything you see before you has been carefully chosen based on extensive research and experience for each product that is showcased. It represents the collective experiences of real people with the products, ensuring that you can enjoy high-quality products with consistent use. Your experience with us is meant to be the best you've ever had.

OUR MISSION

We procure all merchandise adhering to international specifications and standards, ensuring meticulous attention to every detail. Rest assured that you are in reliable hands. Indeed, our products undergo rigorous testing for quality, durability, and efficiency. Allow us to enhance your interaction with our offerings so that you may derive ultimate satisfaction from your purchase and use it with absolute confidence.

OUR VISION

It is to do all the unusual and unconventional things, so be sure that we are always passionate, side by side, to develop quality, care, and credibility, and the philosophy of quality is the essence of success stories and successive experiences for our customers that are unmatched by anyone who wears or acquires luxury goods.