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At NOIR, we aim to ensure customer satisfaction while maintaining strict and fair policies.
Customers are entitled to request a refund or exchange within 14 days only from the date of receiving the order.
Requests submitted after the 14-day period will not be accepted, except in cases of manufacturing defects (as outlined below).
All products are covered by a 31-day warranty against manufacturing defects starting from the delivery date.
Refunds or exchanges within the 31-day period are strictly limited to cases where a clear manufacturing defect is verified.
Normal wear and tear, misuse, or damage caused by the customer are not considered manufacturing defects.
The item must be unused, unworn, and in its original condition.
Original packaging, tags, and all accessories must be intact.
NOIR reserves the right to inspect and reject any request that does not meet these conditions.
In case of online payment refunds, the customer agrees that all bank or payment gateway transaction fees will be deducted from the refunded amount.
NOIR is not responsible for any banking or processing fees charged by third parties.
If the customer uses any installment plans or “Triple Zero” promotions, and requests a refund:
Any interest amount (if applicable) will be deducted.
The customer bears all bank commissions and fees related to the installment service.
NOIR bears no responsibility for bank-imposed terms or deductions.
Shipping fees are non-refundable under all circumstances.
In exchange cases, the customer is responsible for all shipping and re-shipping costs, unless the issue is confirmed as a manufacturing defect.
Approved refunds will be processed within 7–14 business days, depending on the payment method and bank procedures.
NOIR reserves the right to amend or update this policy at any time without prior notice.
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