FAQ — Frequently Asked Questions

Are all products authentic?

Yes, every product at NOIR is 100% authentic. We source directly from authorized distributors and brand partners.

How long does shipping take?

Orders are processed within 1-2 business days. Delivery takes 2-5 business days depending on your location in Egypt.

Do you offer free shipping?

Yes, we offer free shipping on orders over LE 3,000. Standard shipping fees apply for orders below this amount.

What payment methods do you accept?

We accept cash on delivery, bank transfers, InstaPay, Vodafone Cash, Orange Cash, Etisalat Cash, WePay, and installments through ValU, Sympl, Souhoola, Seven, and Halan.

Can I pay in installments?

Yes! We partner with ValU, Sympl, Souhoola, Seven, and Halan for flexible installment plans. Select your preferred option at checkout.

What is your return policy?

We offer hassle-free returns and exchanges. Please check our Refund Policy for full details on return windows and conditions.

How can I contact NOIR?

WhatsApp: +20 101 373 1565 (available 10 AM - 10 PM daily) or email: info@noir-eg.com

Do you ship outside Egypt?

Currently we deliver nationwide across Egypt only. International shipping will be available soon.