BLEU DE CHANEL

Delivery & Working Days
Noir operates 7 days a week, delivering through our fleet and partnered couriers.

Delivery Time
Same-day or next-day delivery based on your area. You may also schedule periodic deliveries (daily, weekly, monthly).

Order Timing
Orders must be placed at least 4 hours before the requested delivery time. Some items may need more preparation time.

Urgent Orders
Contact customer service for rush requests.

Delivery Process
A signature is required upon receipt. Delivery is made to the registered address; any signature at that address counts as confirmation.

Missed Deliveries
If no one is present, contact us to reschedule. Orders unclaimed for 3+ days are not our responsibility. Missing delivery twice incurs extra fees.

Delivery Fees
Costs vary by area, with additional fees for remote locations. For exact rates: support@noir.com.

Schedule
Daily delivery is available.

Important Notes
Delivery time estimates begin once the order is dispatched. We are not responsible for delays caused by unpaid fees.

Return Policy Overview
Enjoy shopping on noir.com with a clear and simple return process.

31-Day Return Window
You may request a return within 31 days of receiving your order.

Easy Returns
Any product can be returned, with shipping and return fees deducted.
Note: Items bought with pre-discount offers cannot be returned.

Full Refunds
If your item is damaged, defective, or not as described, you receive a full refund including shipping fees.

Authenticity Guarantee
If a product is found to be counterfeit, you receive a full refund (minus shipping costs).

Return Requirements
- Proof of purchase (order number, invoice, etc.)
- Valid reason and acceptance of return conditions
- Preferred refund method and required details
- Return form included with the product

Important
If an item arrives damaged, contact customer service within 24 hours. All items, including free gifts, must be returned for approval.

After collection, a quality check will be performed. If approved, we process your refund according to your selected method.

Return Time Limits
All return-eligible items can be sent back within 31 days from delivery. You may submit an online return request within the first 7 days, or contact customer service anytime before the 31-day period ends.

After 31 days, returns are not accepted. For issues beyond this period, contact the manufacturer if a warranty is available.

• We are a rapidly growing company in Egypt, focused on giving you the best value and customer-first service.
• We ship quickly from both local and international warehouses.
• All products are genuine and guaranteed authentic.
• Our team brings over 20 years of industry experience.
• Professional, knowledgeable support with a strong base of loyal, returning customers.
• We offer a full satisfaction, money-back guarantee.
• Every product is carefully selected to ensure quality you’ll enjoy.
• All items are in stock and ready for immediate dispatch.
• We value our customers and they keep coming back because they love our products.