Refund Policy
Refund and Return Policy
Effective Date: November 13, 2025
Website: noir-eg.com
Company: Tulip
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1. General Policy
This Refund and Return Policy governs all purchases made through noir-eg.com (the “Site”), owned and operated by Tulip (“we,” “us,” or “our”).
By purchasing from the Site, you agree to comply with the terms outlined herein.
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2. Return Eligibility and Timeframe
You may submit a return or refund request within 31 days from the date your order is delivered.
Requests made after this period will not be accepted.
To be eligible for return, the following conditions must be met:
Proof of purchase (e.g., order number, invoice, or receipt) must be provided.
The reason for return must be valid, and the item must comply with the return acceptance conditions described below.
A completed return form must accompany the returned item.
The requested refund method and relevant details (e.g., bank account number) must be provided.
Note: Products purchased with pre-applied discounts, promotional offers, or as part of clearance sales are not eligible for return.
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3. Conditions for Return Acceptance
Returned items must:
Be unused, undamaged, and in their original packaging, including all accessories, manuals, and free promotional items received with the purchase.
Pass the internal quality inspection conducted by our team upon receipt.
If an item is returned incomplete (e.g., missing accessories or promotional items), the return will be refused.
If the product is damaged due to our transportation, you must notify our customer service within 24 hours of delivery to file a claim.
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4. Refund Conditions
4.1 Full Refunds
A full refund, including applicable shipping fees, will be issued if:
The item received is damaged, defective, or not as described on the Site.
The product is confirmed as counterfeit after verification, in which case the refund will exclude shipping costs.
4.2 Partial Refunds and Deductions
For returns made for reasons other than the above (e.g., change of mind, wrong size, etc.), shipping and return handling fees will be deducted from the refund amount.
Refunds will be issued through the original payment method or via bank transfer as per the customer’s request. Refund processing may take up to 14 business days following successful quality verification.
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5. Return Procedure
1. Submit a return request within the specified timeframe via the Site or by contacting our Customer Service by email at info@noir-eg.com.
Online return requests can be submitted within the first 7 days of receiving your order.
Returns made after 7 days and before 31 days must be arranged through Customer Service.
2. Once the request is approved, we will schedule a pickup date within 2–5 business days.
Two pickup attempts will be made on different days.
If the product is not successfully collected within this period, the return request will be automatically canceled.
3. Upon receiving the returned product, a quality check will be performed.
If approved, your refund will be processed according to your selected refund method.
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6. Return Tracking
You will receive regular updates via email and SMS regarding the status of your return and refund.
For any inquiries, please contact our Customer Service team at info@noir-eg.com.
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7. Exclusions
After the 31-day period, returns will not be accepted under any circumstances.
In such cases, customers are advised to contact the manufacturer directly if the product is covered by a warranty.
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Tulip reserves the right to amend or update this Refund and Return Policy at any time without prior notice. The version published on noir-eg.com shall apply to all purchases made after its effective date.
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